The time has come for customer service and experience professionals to move from talking about change to actioning it. No longer is customer support a cost-centre, it’s the face of the business and a crucial driver for retention and engagement. From AI and data-driven innovations through to maximising your agent’s effectiveness, the customers’ expectations are increasing rapidly, and you need to ensure you’re keeping up.
The Customer Service and Experience Summit is the only show of its kind, bringing together Europe’s most senior CS decision makers under one roof to share invaluable insights and provide actionable takeaways.
We present the most influential speakers, an audience of decision makers and the most trusted and ground-breaking vendors in the space. Don’t miss out.
This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!