As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. Our responsibilities and internal footprint are changing and, simultaneously with customer expectations, we must evolve.

At the 10th Annual Customer Service & Experience USA summit, our mission is to equip support leaders with the tools and strategies they need to overcome these challenges and deliver the ultimate customer experience. That’s why we’ve gathered together those leading customer support, experience and contact center operations from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future.
40+ Customer Service and Experience Leaders Take the Stage
 The 10th Annual Customer Service & Experience USA summit brings together the leading minds on the cutting edge of customer support and experience strategy and innovation, with a speaker line-up of customer-centric leaders from the biggest global brands dedicated to delivering the ultimate customer experience. This is Incite’s most impressive speaker line-up to date!
Previous speakers include:
30+ Case Studies and Interactive Discussions to Map the Future of Support
With horizontal tracks and vertical themes, designed in collaboration with our executive advisory board, the agenda is focused on transforming customer service to meet changing customer demands and equip leaders with the tools and strategies to deliver on the opportunity available to customer support leaders today.

  • Build Voice of Customer Analytics into Your Proactive Support Strategy: Create a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience
  • Deliver Seamless Omnichannel Support, Anytime, Anywhere: Map your key points of interaction, break into new social and digital touchpoints, synchronize channels to capture the entire customer journey and personalize each experience
  • Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support
  • Scale Support with Chatbots, Automation, AI, IoT and More: Prove ROI, seamlessly integrate innovative solutions and effectively leverage machine learning to identify key customer friction points to deliver personalized, automated solutions with the human touch
Leave with the Most Impactful New CS/CX Tools and Strategies
5 Reasons You Have to Attend the Customer Service & Experience USA summit
  1. Grow your network with 300+ peers across the customer journey: Benchmark, debate and learn with those influencing the direction of the customer service space
  2. Learn your way with multiple themes, 2 in-depth tracks and lunch time workshops: Don’t get stuck in a stuck in a session that isn’t relevant to you, tailor your learning.
  3. Strategize and plan with 30+ real world speakers: No more bluesky discussion. Leave with the tools and strategies to enact impact-driven change with our interactive strategy-focused agenda
  4. Find the solution with 20+ handpicked solution providers. Whilst the event is tailored for and focused on inhouse executives, we ensure you have the opportunity to meet the vendors you need to move your department forward.
  5. Commit to making resolution effortless, driving efficiency and delivering the ultimate experience.
Please let me know if you have any feedback, or if you want to get involved with the event.

Kind regards,
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