Effortless Resolution

Ultimate Experience
Omnichannel Support, Empowered Agents, Effective Self Service
At the Customer Service Summit West 2020 (June 8th-9th, San Diego), our mission is to give leaders the tools and strategies to predict customer demands and deliver flawless experiences. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and exceed customer expectations.

This year, we’re uniting 300+ customer service leaders across America, and if you believe in the value of customer service, we will want you to join us. Pre-order the brochure today to ensure you are first to hear about new speakers, agenda and more. Join the movement and commit to delivering ‘Effortless Resolution, Ultimate Experience’.
Leading Customer Service Speakers
An Unrivalled Speaker Line Up of Customer Service, Experience and Social Support Pioneers.
30+ Case Studies, Panels and Interactive  to Map the Future of Support

Designed in collaboration with customer service leaders for customer service leaders, this event isn’t just about inspiration – it’s about building strategies to excel in your role, in your team and as an industry.

The agenda is focused on transforming service and support to meet changing expectations and equip you with the tools and strategies to deliver an exceptional experience in an efficient way:

  • Scale Flawlessly and Meet Evolving Customer Demands Ensure quality and consistency as you futureproof your support structure
  • Synchronize Channels for a Seamless Omnichannel Experience Leverage real-time data for a personalized experience, and fully embed self-serve, social, chat and portal into your contact center operations
  • Reduce Costs and Drive Efficiency with Automation Build a business case for your innovation strategy and effortlessly implement, machine learning, AI, chatbots, speech analytics, and more
  • Redefine the Value of Customer Care Eliminate the perception of service as a cost center, gain senior management buy-in, demonstrate ROI, and move from reactive support to proactive success
  • Upskill & Empower Agents Supercharge hiring and onboarding for multichannel contact centers. Empower teams with the latest technology, diversify skillsets and unlock the potential of your agents
Leave with the Most Impactful New CS/CX Tools and Strategies
I hope you can join us in San Diego, please let me know if you have any feedback, or if you want to get involved with the event.

Kind regards,
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