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Does your support strategy meet evolving customer expectations?
The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.

At the Customer Service Summit West 2020 (June 8th-9th, San Diego), our mission is to give leaders the tools and strategies to predict customer demands and deliver flawless experiences. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and exceed customer expectations.

This year, we’re uniting 250+ customer service leaders across America, and if you believe in the value of customer service, we want you to join us. So, download the brochure to become a part of this movement.
2019 Featured An Unrivalled Speaker Line Up of Customer Support, Experience and Social Care Pioneers
30+ Case Studies and Interactive Discussions to Map the Future of Support

With horizontal tracks and vertical themes, designed in collaboration with our executive advisory board, the agenda is focused on transforming customer service to meet changing customer demands and equip leaders with the tools and strategies to deliver on the opportunity available to customer support leaders today.

  • Build Voice of Customer Analytics into Your Proactive Support Strategy: Create a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience
  • Deliver Seamless Omnichannel Support, Anytime, Anywhere: Map your key points of interaction, break into new social and digital touchpoints, synchronize channels to capture the entire customer journey and personalize each experience
  • Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support
  • Scale Support with Chatbots, Automation, AI, IoT and More: Prove ROI, seamlessly integrate innovative solutions and effectively leverage machine learning to identify key customer friction points to deliver personalized, automated solutions with the human touch
Leave with the Most Impactful New CS/CX Tools and Strategies
I hope you can join us in San Diego, please let me know if you have any feedback, or if you want to get involved with the event.

Kind regards,
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