Benchmark against 1500 Customer Service Leaders: 2020 State of Customer Service Whitepaper
Customer service leaders are facing a growing and increasingly complex number of issues in this new era of automation. Retaining the human touch and getting perspective on the customer's journey is essential to delivering a successful support strategy.

The annual Incite Group, State of Customer Service Survey, will give you in-depth insights from 1500+ respondents on the key issues and opportunities the leaders in your field see in 2019, and new statistics to benchmark your own performance against.

Fill in your details on the right and we’ll send you our comprehensive new research report on the pillars of customer service in 2019 and beyond >>>>

Gain direct insight from 1500 support leaders on personalisation, self-service, AI and Chatbots, Scaling, social support and more

Download this exclusive whitepaper to learn:

  1. The biggest issues for in-house customer service leaders in 2019: Credit Suisse, Uber, Zurich, Air Canada, Samsung, IBM, BT and more!
  2. Priorities for 2019 and beyond: Where customer service executives are spending their budget, and where they’re looking to invest in the next 6-12 months
  3. Benchmark yourself against the competition: Find out in order which topics are deemed essential for 2019 – and what is being researched for the future 
  4. What's new?  Find out how brands are creating outstanding service for 2019 and why chatbot technology is on everyone's minds right now

Download the exclusive whitepaper by entering your details on the right >>>

Contributing brands include:

  • Credit Suisse
  • Uber
  • Zurich
  • Air Canada
  • Samsung
  • IBM
  • BT
  • and more!
Download the exclusive whitepaper by entering your details on the right >>>

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