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This webinar was run in partnership with 2019's Customer Service and Experience Summit (16th-17th September, London). Retain the human touch. Deliver personalised, helpful customer service at scale in the era of automation.

Join 200+ Customer Service, Social Support and Experience leaders who are ready to come together at this year's most senior summit for the customer service space!
  • Achieve the perfect balance with artificial intelligence: In this data-driven world reveal how to leverage data, synchronise channels and deliver marketing that resonates with your customer
  • Retain the human touch: In the era of chatbots and automated responses ensure that your brand maintains a high quality of conversation
  • Always be available: Learn how to manage social media channels and be available to your customer wherever they are
  • Engage teams and become customer centric: Effectively measure team's performance and motivate CS agents so that your customer receives the best service possible
Why should you attend?

  • Over 200 CS leaders and executives: Come together to share cutting edge insights and real-life case studies
  • Europe‚Äôs only brand focused and brand led CS summit: Tailored to what you want and need to hear from the companies leading the way
  • The best opportunity of 2019 to network: Meet with CS leaders from globally recognised brands with opportunities throughout the entire conference
Benchmark your brands customer strategy: Measure your progress against that of the very best brands at engaging customers and delivering personalised interactions
2018's Speaker Line-Up Featured:
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