Revolutionise your customer service at 2019's most important CS meeting

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Incite Group is a trading name of FC Business Intelligence Ltd.
Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK

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Retain the human touch. Deliver personalised, helpful customer service at scale in the era of automation.

Join 200+ Customer Service, Social Support and Experience leaders who are ready to come together at this year's most senior summit for the customer service space!

  • Achieve the perfect balance with artificial intelligence: In this data-driven world reveal how to leverage data, synchronise channels and deliver marketing that resonates with your customer
  • Retain the human touch: In the era of chatbots and automated responses ensure that your brand maintains a high quality of conversation
  • Always be available: Learn how to manage social media channels and be available to your customer wherever they are

  • Engage teams and become customer centric: Effectively measure team's performance and motivate CS agents so that your customer receives the best service possible

Why should you attend?

  • Over 200 CS leaders and executives: Come together to share cutting edge insights and real-life case studies
  • Europe‚Äôs only brand focused and brand led CS summit: Tailored to what you want and need to hear from the companies leading the way
  • The best opportunity of 2019 to network: Meet with CS leaders from globally recognised brands with opportunities throughout the entire conference
  • Benchmark your brands customer strategy: Measure your progress against that of the very best brands at engaging customers and delivering personalised interactions

Please let me know if you have any feedback, or if you want to get involved at this year's Customer Service and Experience Summit.



Paul Bergamini
Project Director
Incite Group
UK: +44 (0) 207 375 7229