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Europe’s Top Customer Service Conference to Attend in 2019

Incite Group is a trading name of FC Business Intelligence Ltd.
Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK

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Deliver an Unforgettable Experience - How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

Customer's expectations have changed, but are you keeping up? Consumers now demand personalised, instant solutions across all platforms. As customer service leaders, we need to deliver advanced support to our customer in the channel of their choice.

The Customer Service & Experience Summit Europe (16-17 September 2019, London) is the only pan-European brand-focused meeting for customer service leaders looking to keep ahead of the latest changes across support and experience.

Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service – Pre-Order your brochure copy here >>>

Incite Community includes:

A Case-Study Driven Agenda Designed by Brands, For Brands:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
  • Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact

With more networking, more in-depth discussion and more interactive sessions – you’ll walk away from these two days with a practical strategy to deliver on the opportunity available to customer service leaders today. Pre-Order your brochure copy here >>>



Paul Bergamini
Project Director
Incite Group
UK: +44 (0) 207 375 7229