The West Coast’s Top Customer Service Conference in 2019

Does your support strategy meet evolving customer expectations?

At the Customer Service Summit West 2019, our mission is to give leaders to tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.

We’re uniting 250+ customer service leaders across America, and if you believe in the value of customer service, we want you to join us. So, download the brochure to automatically become a part of this movement.

Join 250+ Customer Service Leaders and Leverage the Opportunities of 2019:

  • Scale Flawlessly and Meet Evolving Customer Demands
    Ensure quality and consistency as you futureproof your support structure for 2019 and beyond

  • Synchronize Channels for a Seamless Omnichannel Experience
    Leverage real-time data for a personalized experience, and fully embed self-serve, social, chat and portal into your contact center operations

  • Reduce Costs and Drive Efficiency with Automation
    Build a business case for your 2019 innovation strategy and effortlessly implement, machine learning, AI, chatbots, speech analytics, and more

  • Redefine the Value of Customer Care
    Eliminate the perception of service as a cost center, gain senior management buy-in, demonstrate ROI, and move from reactive support to proactive success

  • Upskill & Empower Agents
    Supercharge hiring and onboarding for multichannel contact centers. Empower teams with the latest technology, diversify skillsets and unlock the potential of your agents

2019's Globally Renowned Speakers from America’s Biggest Brands


5 Reasons You Cannot Miss 2019’s Customer Service Summit

  • GROW YOUR NETWORK with 250+ peers across the customer journey: Benchmark, debate and learn with those influencing the direction of the customer service space

  • LEARN YOUR WAY with 4 in-depth tracks: Don’t get stuck in a stuck in a session that isn’t relevant to you, tailor your journey with our multi-track system

  • STRATEGIZE AND PLAN with 35+ brand speakers: No more blue-sky discussion. Leave with the tools and strategies to enact impact-driven change in 2019 with our interactive strategy-focused agenda

  • BE RECOGNIZED with the Customer Service Innovation Awards: Put yourself, brand or technology forward for an award and be recognized at the ceremony, exclusively hosted at Customer Service Summit West

  • SAVE WEEKS OF WORK with a cocktail of insight: Leave with more understanding of the current trends and challenges than weeks of market research and competitive analysis
With more brand representation, more in-depth tracks and more interactive sessions – you’ll walk away from these two days with a practical strategy to deliver on the opportunity available to customer support leaders today.

If you are interested in hearing more about our movement, I’d love to talk through the agenda with you – just let me know and we’ll set up a call.

Kind regards,


Incite Group is a trading name of FC Business Intelligence Ltd.
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  • Full speaker line-up
  • Agenda and key themes
  • Networking opportunities
  • Exclusive discounts
  • Who’ll be attending