The West Coast’s Top Customer Service Conference in 2019

Customer's expectations have changed, but are you keeping up?

Consumers now demand personalised, instant solutions across all platforms. As customer service leaders, we need to deliver advanced support to our customer in the channel of their choice.

The Customer Service Summit West unites America’s biggest brands to explore the challenges for the customer service leaders of today and set the bar for your multi-channel support strategy going forward.

Join 200+ customer service professionals and leverage the opportunities of 2019 with:

  • Scalability: Ensure quality and consistency as your support teams grow and adapt to changing demands. Empower agents, supercharge onboarding, stay functional, flexible and augmented, and futureproof your support structure for every occasion

  • Multichannel resolution: Deliver unified and frictionless customer experiences wherever your customers are. Connect the data dots and fully embed social, web, chat and portal into your contact center operations for a seamless multichannel experience

  • Self-service, AI & bots: Give your customers the power to shape their own experiences on their own terms. Leverage digital assets, utilize bots & AI, remove friction points and resolve issues with the speed and efficiency your customers expect

  • Proactivity: Go above and beyond expectation. Gain a real-time view of your customers’ needs and provide an effortless experience. Move from customer support to customer success

  • Personalization: Equip your team with the context they need to create services tailored to each customer. Build strong customer relationships that defy the impersonal approach.

Building on 2018’s World Class Line-up of Customer Service and Social Support Leaders:

Why You Cannot Afford to Miss the Most Influential Customer Service Conference of 2019

  • Listen to case studies directly from executives that are at the forefront of customer service. No more blue-sky conversation! Get key insights on the challenges they faced and the solutions that worked.

  • Keep up to date with the latest strategies and approaches. Master the strategies you’ll need for 2018 and beyond.

  • Learn from the best in the industry. Bringing together the innovators, industry leaders and leading providers from across the world to provide you with best-practice and innovative strategies

  • Grow your network with valuable contacts. With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet yours peers and build your network

I’d love to chat through the agenda and help you work out if it’s a good fit for you, so please let me know and we can set up a call.

Kind regards,


Incite Group is a trading name of FC Business Intelligence Ltd.
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  • Full speaker line-up
  • Agenda and key themes
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  • Who’ll be attending
Jasmine Kees
Global Project Director | Incite Group
International: +44 (0)20 7375 7532
US Toll-Free: 1800 814 3459 x 7532